PCMag Business Choice Winner: CRM
Customers appreciate businesses that go above and beyond to create a helpful and pleasant customer experience. Great customer experiences don't happen by magic or by prayer, they happen on purpose when a business plans and executes an intentional series of interactions with the explicit goal of providing great customer service. CRM services help because they provide a single interface that combines sales, marketing, customer service, and customer support. More and more CRM packages include automation to alleviate some of the burden.
In the end, there was a clear best among the players: SugarCRM wins this edition, earning highest overall satisfaction and likelihood to recommend scores...
SugarCRM has come a long way from its open-source origins to become an enterprise-worthy and beloved solution for every aspect of the customer relationship. It's certainly clear that PCMag readers prefer it far and above the other options, including those from big-name vendors like Microsoft, Oracle, and Salesforce.com, which couldn't hold a candle to SugarCRM in almost every measure of the survey.
NetValue is a Certified SugarCRM Partner with Sugar Certified Consultants. We can assist your from specifying your requirements right through to implementation and training with on-going support from our Sugar Specialists. Our goals are to help you maximise your return on investment in Sugar while increasing sales team productivity and delivering better customer service. Feel free to call us on +64 7 859 1007 or use the Contact Form. We look forward to hearing from you.